Edwin Michielsen

Edwin Michielsen has extensive experience at KPN, beginning in 1995, with a progression through various roles to a current position as Consultant and Manager of Automation B2B N&C P&PD. Throughout the career, Edwin has held multiple product ownership roles, managing IP services and customer networks, and leading significant projects in service management and process improvement. Key achievements include transforming KPN from a portfolio-oriented to a customer-oriented service management approach and developing sales quoting tools to streamline operations. Edwin's educational background includes studies at Avans University of Applied Sciences and multiple certifications in Agile, Scrum, and ServiceNow.