Gregory Neefs has extensive experience in IT support and incident management, with a career spanning from 2007 to 2019. Notable roles include Incident Coordinator at KPN Corporate Market, where responsibilities included communication between clients and the service desk, monitoring service level agreements, and managing escalations. Previous positions include Helpdesk Analyst II, where second-line support was provided for various technologies, and Network Engineer at KPN. Early roles include Helpdesk Analyst I at Getronics and a technical internship at Kinepolis, focusing on software programming and database synchronization. Gregory holds a Bachelor's degree in Applied Informatics from PHL Hasselt and a professional qualification in Domotics from Syntra Hasselt.
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