Jitse Antuma

Jitse Antuma is the Director of Project Management at KPN, where they focus on implementing significant business transformations with a strategic approach. They have extensive experience in sales support, customer service, and operational excellence within the telecommunications industry, having held various managerial roles since the early 1990s. Jitse has led critical initiatives, including serving as the Taskforce Lead for Business Continuity during the COVID-19 pandemic, which involved adapting customer service models in response to unprecedented challenges. Their leadership is characterized by a commitment to empowering team members and fostering an environment conducive to learning and improvement.