John Balster is currently the Director of Executive Complaints at KPN, a position they have held since 1979. They also serve as an Escalation Manager for RVB and top KPN since 2007. John has pursued various educational opportunities, including Project Management, Structuring, Organization, and Coordination from Schouten en Nelissen in 2019, and Lean Six Sigma Greenbelt in 2005. They complement their extensive experience with certifications related to project management and process improvement.
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