Marco Kramer is currently the Teamlead for Change Management at KPN and the Owner of Marcoonline Webdesign, specializing in WordPress websites for small businesses. They have a rich history in service management, having held various roles in helpdesk support, system administration, and change coordination since 2000. Marco has a proven track record of improving service delivery and fostering collaboration across departments, frequently taking on leadership roles while maintaining a strong emphasis on teamwork. After overcoming health challenges, they are now focused on continuous growth and seeking new opportunities in the field.
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