Mareille Struber

Mareille Struber has been with KPN since 2010, currently serving as Manager Dienst Customer Service and Manager WFM Intraday. In these roles, Mareille is responsible for workforce management, scheduling, and ensuring service level goals within KPN's contact centers. Prior experiences include leading a team focused on complex customer queries and providing operational guidance on key performance indicators such as NPS and FCR. Earlier, Mareille served as a Trainer/Coach at KPN, where responsibilities involved coaching team members on complex customer cases and delivering training programs for new employees. Educational qualifications include a degree in Communication from HBO and a Post HBO certification in Workforce Management from the School for Customer Management.