Mark van Herpen

Mark van Herpen has extensive experience in the telecommunications sector, particularly at KPN where responsibilities have spanned multiple roles since August 2008, including Scrum Master for various domains, Consultant for Digital Simplification & Innovation, and Product Owner for Business Intelligence and Analytics. Mark has driven significant improvement initiatives, notably achieving a 30% reduction in inbound call traffic as a Process Manager and managing IT operations as a Business Chain Manager. Prior to KPN, Mark served as a Resultant at Partners in Perspective, focusing on process improvement for VoIP services, and as a Business Professional at Talent in Business, coordinating user pilots for Interactive TV. Mark holds a Master of Science degree in Organization and Strategy from Tilburg University.