Rick Hendriks is an experienced Process Specialist currently serving as a Manager at KPN. With a strong background in the telecommunications industry, Rick has held various roles, including Incident Coordinator, Process Specialist, and Major Incident Manager, where they have demonstrated expertise in ITIL, IT Service Management, and coaching. Rick graduated from Arcus College with a degree in Bedrijfsadministratie and has consistently focused on improving operational efficiency and customer satisfaction throughout their career.
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