Roquillo Arlaud is an experienced IT professional currently serving as an IT Escalation Manager at KPN since March 2011, specializing in incident management processes and providing crucial communication between technical teams and business departments during major incidents. Previously, Arlaud was an IT Consultant at KPN Consulting Nederland from January 2005 to March 2011, leading significant projects for government entities, and also worked as a Webmaster at the Port of Rotterdam from 2002 to 2005. Arlaud holds a Bachelor's degree in Information Management from Rotterdam University of Applied Sciences and an MTS diploma in Informatics from MTS Zadkine College.
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