Sharon Braam

Sharon Braam is a seasoned professional with extensive experience in customer success, human resources, and operational management. Currently serving as Manager of Customer Success and Business Support at KPN, Sharon focuses on enhancing service delivery for small and medium-sized business clients through journey management and digital transformation. Previously, at VANAD Group, Sharon held roles including Chief Human Resources Officer, where strategic HR policy and employee experience took center stage, and Value Delivery Manager for Strategic Accounts, emphasizing efficient service and sales delivery. Additional experience includes positions at CRM Partners, Evides Waterbedrijf, Tele'Train, Verint Netherlands, and Oxxio, encompassing expertise in customer journey management, project management, workforce management, and quality monitoring. Sharon holds an MBA in Management of Business Administration from Business School Nederland and a Master's degree in Work & Organizational Psychology from Utrecht University.