Suzanne Pasma

Suzanne Pasma is a senior formule manager in retail with a focus on customer experience and innovation. Previously, they served as a formule manager at ING, where they developed and optimized concepts for retail locations, achieving notable results in customer satisfaction. With a background in financial advising and project management, Suzanne leverages strategic thinking and agile methodologies to implement effective solutions. They hold a Bachelor's degree from Hotel Management School Maastricht and continue to contribute to the retail sector at KPN.