Tim Ruesink

Tim Ruesink has extensive experience in customer management, with a focus on enhancing customer understanding and transforming insights into actionable strategies. They served in various roles at KPN, culminating in their current position as Director of Customer & Market Research, where they oversee customer and market research initiatives. Tim's past accomplishments include improving customer satisfaction and operational efficiency, significantly reducing complaints, and achieving notable increases in Net Promoter Score (NPS). They hold multiple post-bachelor degrees in Customer Experience Management and Customer Service Management, as well as a degree in Journalism.