Ward Gillis is a seasoned operations and strategic management professional currently serving as Manager Operations at KPN, overseeing a team of 23 and focusing on customer experience optimization. Previously, Ward held various strategic advisory roles, demonstrating a strong ability to drive sales growth and manage teams. Ward's tenure at Uber as a Partnership Representative showcased impressive sales achievements and a commitment to improving customer journeys, while internship experiences at Simon-Kucher & Partners, SONAE, and The HEINEKEN Company provided foundational skills in market research and marketing strategies. Ward holds a cum laude Master's degree in Strategic Management from Rotterdam School of Management, Erasmus University, complemented by ongoing education in Business Finance from IMD.
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