Wikje Engelsma

Wikje Engelsma has a diverse professional background with experience in retail, logistics, and telecommunications. Starting as a retail salesperson for women's shoes at Bristol (1989-1992), Wikje then transitioned to KPN, holding multiple roles including Incident Manager for KPN B2BS C&W Workplace ASP1 and various customer service and logistical positions. Key responsibilities included managing incident and change processes, coordinating number porting, and setting up departments for mobile services and IoT support. Additionally, Wikje has acquired significant educational qualifications, including advanced certifications in Excel and ITIL, and completed a middle management program. Early experience includes work at Gom as a cleaner and project leader during training.