Sharon Dhall

Sharon Dhall is Kroll’s Chief Information Officer, based in New York. Sharon has more than 25 years of experience and a proven track record of success in technology, operations, business and process transformation and finance leadership roles. Throughout her career, she has led many successful enterprise-wide initiatives, including transformation efforts, enterprise robotics programs and process re-engineering. In her role at the firm, she has global responsibility for shaping and supporting Kroll’s growth through the strategic use of technology, data and people resources to deliver an improved customer and employee experience.

Prior to being appointed Chief Information Officer, Sharon led Enterprise Technology for the Human Resources, Legal and Compliance functions as well as Enterprise Business Process Automation at TIAA. She was instrumental in the continued progress of the organization’s Robotics Center of Excellence and developed a community to share learnings across the enterprise. Sharon’s leadership made an enduring impact in the Women in IT initiative and the diversity, equity and inclusion efforts across the firm. She was the co-sponsor for Women in Technology along with Ally programs to help development, shape and retain technology talent. She also drove human resource transformation efforts globally, including a long-term initiative that transformed how TIAA delivered HR services.

Sharon joined TIAA in 2017 from JPMorgan Chase, where she was Technology CFO/COO for the corporate investment bank, responsible for $3.6 billion in annual technology spend and the delivery of a $200 million (mn) multi-year efficiency program. She also held technology and process leadership roles of increasing responsibility at JPMorgan Chase, including managing transformational initiatives across the banking technology portfolio, driving process re-engineering efforts in the wholesale business and being the auto and student lending CIO. She also spent more than 12 years with General Electric in the GE Capital and finance divisions in roles that ranged from project management to chief information officer, where she managed a $25 mn technology budget and more than 400 resources globally.

Sharon serves on the boards of the Emma Willard All Girls High School, Syracuse University’s iSchool and the Institute for the Study of Knowledge Management, a non-profit open education organization. She has also authored a book on information technology in higher education.

Sharon holds a bachelor’s degree in information sciences and technology from Syracuse University and a master’s degree in organization psychology from Teachers College at Columbia University. She also received an Executive MBA from the University of Connecticut. She is actively involved in her community supporting Operation Walk Maryland and participates in several Asian and women’s diversity networks.