Jamie Peppard

Jamie Peppard has a diverse work experience that spans various roles and industries. In 2010, Jamie worked as a Biodiversity Assistant at the London Borough of Sutton, where they implemented the Biodiversity Action Plan and organized educational events on wildlife conservation. From 2013 to 2019, Jamie served as a Support & Bureau Manager at Union Street Technologies, leading a Bureau Billing service for over 200 customers and achieving revenue growth through automation and process simplification. At Exponential-e, Jamie was a Major Incident Manager/Technical Incident Manager from 2019 to 2022, responsible for developing and nurturing Major Incident and Incident Management processes. They also worked on enhancing ITIL functions and collaborating with various teams across the organization. From 2022 to 2023, Jamie held the position of Incident Manager at Salary Finance, implementing Incident and Problem Management processes and successfully integrating them with multiple stakeholders. Additionally, Jamie founded Operations Automated in 2022, where they develop strategies and a methodology called VCOM to deliver value to clients and put customers and stakeholders at the forefront. Currently, Jamie is a Service Operations Engineer at Kroo Bank, starting in 2023.

Jamie Peppard's education history is as follows:

From 2013 to 2014, Jamie attended Hawk Training and obtained an Associate's Degree in Level 2 Diploma in IT User Skills.

In 2013, Jamie also attended Blessed Education where they obtained an Associate's Degree in Level 2 Diploma in Bookkeeping.

From 2010 to 2011, Jamie studied at Capel Manor College and received an Associate's Degree in Level 2 Diploma in Amenity Horticulture.

Prior to these qualifications, Jamie attended Rutlish Boys High School from 2002 to 2006, but no degree or field of study is specified for this period.

In addition to their formal education, Jamie has obtained several certifications, including the ITIL 4 Strategist: Direct, Plan and Improve from PeopleCert in February 2020, the ITIL v4 Foundation Level from PeopleCert in November 2019, the BTEC level 2 in Team Leading from BTEC in February 2013, the BCS Specialist in Problem Management and BCS Specialist in Service Desk and Incident Management from BCS, The Chartered Institute for IT in January 2013, the ITIL v3 Foundation Level from BCS, The Chartered Institute for IT in March 2012, and the BTEC level 2 in IT and BTEC level 2 in Bookkeeping from BTEC in February 2012 and September 2011 respectively.