Sam Usuga is a Technical Subject Matter Expert and Senior Customer Service Advocate at Kroo Bank, where they analyze bugs and manage relationships between key departments. With past experience as a Regulations Officer at BCP Council and a Lending Review/DSAR Admin at Amigo Loans, Sam has developed a diverse skill set in banking, compliance, and risk assessment. They are bilingual in English and Spanish, have intermediate proficiency in Italian, and hold certifications including CeMap1 and CCIBS. Currently, Sam is completing the PRINCE2 Foundation & Practitioner certification in Project Management.
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