Vicky Kulig

Vicky Kulig has a diverse work experience history. Vicky is currently working as a Support and Documentation Manager at Kuali, Inc. since August 2021. Prior to that, they worked at Johnson Controls as a Technical Writer from April 2021 to August 2021. In the beginning of 2021, they were a Support Coordinator at Super Festivals LLC from January to April.

Vicky has also worked at DIGARC for several roles. From February to April 2020, they served as a Training Manager. Before that, they were a Manager - Client Support from September 2019 to February 2020, where they successfully coached and managed a team of support specialists. Vicky was also the Project Owner for the implementation of Zendesk Guide.

From July 2018 to September 2019, Vicky worked as a Productivity Improvement Analyst at DIGARC. Vicky played a vital role in the successful design, configuration, and integration of WalkMe across the company's software solutions.

Between February 2013 and July 2018, Vicky was a Training Manager at DIGARC. In this role, they updated customer support resources, hired and trained a team of Client Education Specialists, and managed comprehensive project plans and documentation.

Vicky began their career at DIGARC as a Client Education Specialist from January 2011 to February 2013, where they delivered training sessions to clients and developed online resources. Prior to that, they served as a Transition Specialist from June 2007 to January 2011, assisting in data migration and software configurations.

Outside of their professional work, Vicky volunteered at Imperial Polk Obedience Club from June 2010 to May 2014. In this role, they served as Secretary, Instructor, and Media Chair, documenting meetings, teaching obedience classes, creating promotional material, and organizing events.

Before that, Vicky worked as a Graphic Designer at Boone Distributors, Inc from October 2006 to March 2007, and as a Special Services Agent at NewSpace Entertainment / Broadway Across America from December 2005 to March 2007, where they sold season ticket packages and assisted customers with various issues.

Vicky Kulig completed an Associate of Applied Science degree in Multimedia and Web Design from The Art Institutes from 2004 to 2006. Additionally, they obtained various certifications from LinkedIn, including "Bad Boss: Dealing with a Difficult Manager," "Behavioral Science Insights on How to Have a Great Day, Every Day," "Body Language for Women," "Delivering Bad News Effectively," "Human Resources: Building a Performance Management System," "Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done (Blinkist Summary)," "Working Remotely," "Conducting Motivational 1-on-1 Reviews," "How to Use LinkedIn Learning," "Overcoming Overwhelm," "Rewarding Employee Performance," and "Why Motivating People Doesn't Work . . . and What Does (getAbstract Summary)." The certifications were obtained in February and March of 2020, and they also obtained the "Foundational Support" certification from Zendesk in February 2022.