Learning & Development │ Training & Conferences │ Consulting & Advisory │ 
Objective: improve the consumer experience
Accredited by the Ministry of Economy to assist SMEs in improving their operational excellence

Our clients portfolio includes international brands: Fairmont  Hotels & Resorts, Hyatt, The Leading Hotels of the World, Radisson, BMW, Volvo, Citibank, Société Générale, Banque Internationale à Luxembourg, EY, PWC, KPMG, Luxair Luxembourg Airlines, LuxAirport, Sodexo & many others.

We assist you in improving your clients satisfaction. We deliver pragmatic training programs & consulting on:
•	Service excellence & customer experience 
•	Sales excellence & presentation skills
•	Professional business etiquette & good manners

I conduct the diagnosis with the team, thus they walk in the shoes of their clients, they bring pragmatic ideas and I assist them in the implementation.

Based in Luxembourg & mobile worldwide, I look forward to sharing with you the ingredients of my recipe to provide a five star service. Thank you for your curiosity and for contacting me.
BK@kubornandpartners.com
+352 691 84 84 94
#hotelmanagement #formation  #training  #advisory #service  #learning #operationalexcellence #development #serviceskills #customerrelationship #customerservice #conference #lecture #keynotespeaker #fivestar #customerexperience #relationclient #clientfocus #businessetiquette 
#clientcentricity



Kuborn & Partners

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