KWI
John Schuyler is an experienced Senior Store System Analyst at KWI since November 2009, providing technical support and guidance for KWI's Cloud 9 POS and legacy Aptos/Epicor POS systems. Prior roles include Root Cause Analyst, where John conducted detailed research on repetitive issues and developed solutions based on trend analysis, and Retail Systems Lead. Previously, John worked as a POS Service Technician at Bakersfield Cash Register from August 1996 to July 2009, delivering onsite and phone support for various POS software and hardware platforms while performing preventative maintenance to enhance equipment longevity and reduce issues.