Dripto Alam is an experienced IT Service Desk Analyst with a background in the international BPO domain, focusing on semi-technical and inbound customer service projects. They began their career as a Customer Service Associate at Convergys from 2016 to 2017 and later worked as a Senior Executive at Vodafone in 2021. Currently, Dripto serves as a Senior Technical Professional at Kyndryl since 2022. Dripto earned an MBA from Vinayaka Missions University between 2014 and 2016.
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