Eric M. has extensive experience in IT support, beginning as Deskside Support at Lotus from September 1991 to April 1995, where responsibilities included leading Windows migration projects, managing technicians, and resolving customer issues. Since September 1995, Eric has been with IBM, serving as an IT Support Specialist, providing remote support for end users across various operating systems and platforms. Additionally, Eric holds positions in Kyndryl, a spinoff of IBM, as a CIO Executive Support and Technical Support Executive. Eric M. pursued education in IT Infrastructure at Boston University from 1997 to 1998.
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