Thomas Simonsen

Thomas Simonsen is an experienced IT professional currently serving as the Nordic DWS Lead for ITSM and ServiceNow at Kyndryl since September 2021, focusing on customer engagement and digital workplace services. Prior to this role, Thomas was an Enterprise Architect specializing in ITSM, advising on modern IT Service and Systems Management implementations. With over 13 years at IBM, Thomas held various positions including Nordic IT Service Management Lead Architect and ISM Architect, where responsibilities included designing ITSM solutions and leading significant transformation projects. Educational qualifications include degrees in Computer and Information Sciences, Political Science, and English Language and Literature from Aarhus University, along with certifications in IT Architecture and ITIL Foundation. Thomas has also held roles in IT consulting, web development, and technical writing across multiple organizations.