Wouter Wagenmaker

Wouter Wagenmaker is a Service Manager at KYNDRYL Portugal, leveraging a wealth of experience in multinational environments including roles at Fisher Controls, PepsiCo, HP, IBM, and Banco BPI. With a strong focus on customer satisfaction and contract compliance, Wouter has led diverse teams in IT operations, support, and training, emphasizing teamwork and motivation as key elements for success. They have been responsible for managing critical IT infrastructures and service delivery for numerous clients, ensuring adherence to Service Level Agreements while promoting continuous improvement. Wouter’s professional journey began with a foundational background in IT support and programming, coupled with leadership roles that have shaped their approach to service excellence.