After 10 -15 years working in the iGaming industry, predominantly on the B2C side, the founders got tired and frustrated of repeatedly spotting the same challenges, deficiencies and vacuums, no matter the company. Until one day they decided to take matters in their own hands! 

Determined to fill the gap, out of an obsession with continuous improvement and service excellence, KYZEN was born. Established in 2023, it has grown to almost 100 dedicated individuals spread around the globe, entrusted by some of the biggest and most prominent names out there!

KYZEN does 5 things DARN well:

- 24/7 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 - native multi lingual customer support that sticks!
- 24/7 𝐫𝐢𝐬𝐤, 𝐩𝐚𝐲𝐦𝐞𝐧𝐭𝐬 & 𝐟𝐫𝐚𝐮𝐝 - protecting operators, without killing their business!
- 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐈𝐐 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 - you name it we do it! method configurations, fallbacks, smart routing etc.
- 𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐦𝐞𝐭𝐡𝐨𝐝 𝐭𝐞𝐬𝐭𝐢𝐧𝐠 - testing methods live by locals, with boots on the ground across the globe.
- 𝐏𝐚𝐲𝐦𝐞𝐧𝐭 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 - sourcing the most challenging methods for any license, any market.

KYZEN

Carl DeGiorgio

This department handles inquiries, resolves issues, and provides assistance to enhance customer satisfaction and loyalty.

Customer Support

This department focuses on integrating and providing solutions for payment processing systems.

KYZEN

Org chart

Teams

Customer Support

Payments Department

Offices