Beatrice Carcel is currently the Directrice de la relation client digitale at Le Groupe La Poste, a position held since 2020. Previously, Beatrice served in various roles including Chef de projets and Responsable voix du client et amélioration continue within the e-commerce division of Le Groupe La Poste from 2017 to 2020. Their earlier experience includes working as Responsable Relation Client à Distance at La Banque Postale from 2010 to 2015, where they contributed to the creation of fully remote banking advisory services.
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