Delphine Baumont

Delphine Baumont has extensive experience in customer relationship management and marketing strategy, with a career spanning over 15 years. Key roles include teaching CRM strategy at Université de Cergy-Pontoise, leading customer retention marketing initiatives at Groupe Galeries Lafayette, and managing CRM activities at Pierre et Vacances Center Parcs Group. As Director of Customer Experience Politics and Governance at La Poste Groupe, Baumont developed an omnichannel customer experience roadmap and facilitated strategic studies on customer satisfaction. Additional positions include overseeing customer experience at Le Groupe La Poste and managing quality and customer satisfaction initiatives. Educational qualifications include a Doctorate in Economics from Université Grenoble Alpes and a Certificate in Digital Strategy from Université Paris Dauphine.