Laurent Jacob

Laurent Jacob is currently the Directeur Executif Adjoint en charge de l'expérience client at La Poste Groupe, where they lead a team of 8 sector directors to implement the group's strategy and enhance customer experience. Previously, Laurent held various managerial roles at La Poste TELECOM, including Directeur d'établissement and Directeur des ventes, where they were responsible for developing the margin and managing operational teams. Laurent also gained early experience as an Attaché commercial at Crédit Agricole Sud Rhône Alpes and as a Gestionnaire de paie at Vedior Professional Services. Educated in business and management, Laurent holds several degrees, including a BTS in comptabilité gestion and certification as a Directeur de territoire.