Léa Lopes is the Responsable de l'Excellence client at La Poste Groupe, where they support clients in securing their national and international shipping flows while coordinating customer service projects and enhancing client journeys. Previously, from 2019 to 2024, they served as the Responsable Process, Pilotage Livraison et Satisfaction Client at Le Groupe La Poste, focusing on delivery processes and performance management. Léa held roles in customer satisfaction and sales at various companies, including Calzedonia Group and La Vie Claire SA, and earned a Master's degree in Marketing and Management from IAE Paris-Est.
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