Leticia Calaci is a service designer with a focus on creating phygital and immersive experiences. They have extensive experience leading innovation processes and user-centered design projects for major corporations, particularly at Le Groupe La Poste and DOCAPOST. Currently, Leticia serves as a Design Thinking coach and leader in service design methodologies, facilitating creativity workshops and guiding teams in project innovation. They hold an MBA in Market Analysis and Marketing Communication Strategy from ESLSCA and a Master's degree in Economics and International Relations from Université Panthéon Sorbonne.
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