Lydie Amion

Lydie AMION currently serves as Responsable Qualité Opérationnelle at Le Groupe La Poste, a position held since December 2018, focused on enhancing customer satisfaction and supporting managers in implementing quality management systems. Prior to this role, Lydie worked at La Banque Postale from April 2010 to December 2018 in multiple capacities, including Chargée de process and Responsable d'Equipe Front Office, where responsibilities included process documentation, team management, and customer service quality assurance. Earlier experience includes a role as Conseillère Clientèle in Assurances at Gan Assurances from April 2005 to April 2010, emphasizing client engagement and process improvement. Lydie's educational background includes pursuing a Master's in Client Relationship Management and Operational Excellence and prior degrees in project management and information communication.