Richard Boinet

Richard Boinet possesses extensive experience in client experience management and project leadership within La Poste Groupe since January 2011. As a National Expert, Richard has driven the digital transformation of the organization and managed projects addressing the prevention of incivilities. Previous roles include Deputy Manager of the Sud Ouest fiduciary agency, where Richard focused on best practices for cash management and improving the quality of banking services. Prior experience at Le Groupe La Poste involved technical consultancy in customer experience, project management for office renovations, and leadership of operational teams across various geographical regions, demonstrating a strong aptitude for strategic management and team coordination. Richard holds an ENSPTT degree in Network Business Management and a Master's in Public Law from Université de Rouen.