Pawan Kumar is a seasoned professional in customer success with over eight years of experience in customer-facing roles, including leadership positions. Currently serving as the Senior Manager of Customer Success at Labra.io, Pawan develops and maintains strong customer relationships while driving continuous improvement in customer experience. Previously, Pawan has held significant roles at Gainsight, GEP Worldwide, Freshworks, and Checkmarx, where they focused on maximizing customer engagement and satisfaction. Pawan began their career as a Senior Sales Specialist at A2Nkart and holds a Bachelor's degree in English Language and Literature from Delhi University.
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