Anna Loera has extensive experience in the customer service and loan servicing sectors, currently serving as a Commercial Service Supervisor A at the Los Angeles Department of Water and Power since March 2015. In this role, Anna facilitates the implementation of critical business systems, assists with customer service department projects, and oversees the Project Management Office, focusing on customer behavior segmentation and analytics to enhance customer experiences. Previous positions include roles such as OS Delinquency Supervisor at LERETA, LLC, and Loan Servicing Manager at Carrington Mortgage Services, among others. Anna holds a degree from the University of La Verne, where studies were completed between 2016 and 2021.
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