Joseph Hsiao is a seasoned IT professional with extensive experience in systems analysis and technical support, currently serving as a Systems Analyst II at the Los Angeles Department of Water & Power since July 2016. In this role, Joseph manages security patches for workstations across multiple network operations center sites and leads relocation projects for disaster recovery offices. Previous positions include Field Services Analyst at MUFG Americas, where Joseph analyzed and resolved complex incidents, and as a Senior Support Engineer at Accordent Technologies, where support ticket resolution was streamlined successfully. Joseph also has a strong foundation in customer support and technical analysis from roles at Transamerica Financial Advisors, Farmers Insurance, and Transamerica. Joseph holds a Bachelor of Science degree in Computer Information Systems from California State Polytechnic University-Pomona.
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