Los Angeles Department of Water & Power
Vernice Taylor is a seasoned professional with extensive experience in customer service and management. Currently serving as a Commercial Service Supervisor at LADWP since May 2003, Vernice oversees Customer Service Centers, managing applications, credit assessments, payment collections, and resolving customer complaints. Prior to this role, Vernice was a Customer Service Representative Trainer, responsible for training new staff and updating operational materials. Earlier experience includes serving as a Traffic Officer II for the City of Los Angeles Parking Enforcement from July 1998 to May 2003. Vernice holds a Master’s degree in Management and Leadership from Pepperdine Graziadio Business School and a Bachelor of Science in Business Administration from Pepperdine University, along with an Associate of Arts in Interdisciplinary Studies from LA Southwest College.
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Los Angeles Department of Water & Power
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The Los Angeles Department of Water and Power (LADWP), the largest municipal utility in the United States, was established more than 100 years ago to deliver reliable, safe water and electricity supplies to some 3.8 million residents and businesses in the city of Los Angeles.