Alice Heller is a Digital Solutions Specialist at Laerdal Medical since March 2024, focusing on digitalization and automation processes, process optimization, and providing technical first-level support while managing B2B and B2C customer care and troubleshooting. Prior to this role, Alice served as a Senior Customer Service representative at Insparx from April 2013 to March 2024, catering to customers in Brazil, Portugal, and the DACH region. Additional experience includes positions in translations and copywriting and customer service at various companies, such as idee. Creativmarkt GmbH & Co. KG, Redseven Entertainment GmbH, BMW Group, and Gallafilz. Alice holds a Bachelor of Arts in Communication Science from Ludwig-Maximilians-Universität München and a Bachelor of Arts in Journalism from PUC Minas.
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