Bryan Knapp is an experienced professional in customer success and relationship management, currently serving as the Manager of Customer Success at Laerdal Medical since December 2007. In this role, Bryan oversees the Customer Success Team, focusing on communication and product adoption strategies, while also fostering professional development among team members. Previously, Bryan held positions as a Client Relationship Manager and Implementation Manager/Product Specialist II at Laerdal Medical, where responsibilities included client engagement and project management. Prior to this, Bryan worked as a Test Engineer II at Micros Systems, specializing in Quality Assurance testing for various products. Bryan holds a Bachelor of Arts in Psychology from the University of Maryland Baltimore County and has additional degrees from Salisbury University and Anne Arundel Community College.
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