James Marsh is an experienced professional in customer experience and operations within the automotive industry. Currently a member of the UK senior leadership team at Laerdal Medical since May 2023, James oversees finance, customer experience, customer service, technical services, educational services, and operations. Previously, James served as Director of Customer Experience and Training at Stellantis from May 2021 to June 2023, and held similar roles at FCA Fiat Chrysler Automobiles and Hyundai Motor Europe, focusing on customer experience and digital strategy. Prior experiences include positions in network deployment, customer experience management, and commercial management with various automotive companies. James holds a Bachelor of Science (BSc) in Marketing from Aston University.
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