Mona Bowden is an IT Governance Manager at Laing O'Rourke, bringing a wealth of experience from diverse sectors, including insurance, retail, and finance. A qualified ITIL® 4 Expert, Mona has consistently excelled in various ITIL disciplines and has a strong background in Service Operations, Service Transition, and Continual Service Improvement. Prior to the current role, Mona held senior positions at organizations such as Content+Cloud, John Lewis & Partners, and the Financial Conduct Authority, where they managed complex service delivery, vendor relationships, and major incident management. Mona's proactive approach and expertise in frameworks like DevOps, Agile, and COBIT underline their commitment to service excellence and continuous improvement.
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