Laivly
Amber D’Silva is an experienced product manager with a strong background in technical product management and consulting. Currently serving as an Associate Product Manager at Laivly since January 2024, Amber previously held the position of Product Manager at Co.Lab, where responsibilities included optimizing rewards through the rewardFuse platform. At D2L, Amber contributed as an Associate Technical Product Manager/Consultant, managing product end-of-life transitions and facilitating technical releases. Early career experiences include roles as a Computer Science Teaching Assistant at Wilfrid Laurier University and a Software Test Student at BlackBerry, where involvement extended to media direction for the BlackBerry Student Social Club. Amber earned a Bachelor of Science in Computer Science from Wilfrid Laurier University and a Certificate in Product Management from York University School of Continuing Studies.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.