Laivly
Llandro Ojeda began their work experience in 2014 as a Web Application Developer at the Public Health Agency of Canada | Agence de la santé publique du Canada. Llandro held this position from September 2014 to September 2015. In 2018, they joined IntouchCX as a Customer Service Representative and worked in this role until July 2019. From July to September 2019, Llandro was promoted to Senior Customer Service Representative at IntouchCX. In September 2019, they transitioned to the role of Customer Service Team Lead until December 2019. Finally, from December 2019 to the present, Llandro has been working as a Software Support Specialist at IntouchCX.
Llandro Ojeda pursued their Bachelor's Degree in Computer Engineering from the University of Manitoba, beginning in 2008 and completing their studies in 2017.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.