Laivly
Ryan Peters is an experienced professional in the fields of reporting, analytics, and research and development. Currently serving as the Director of Reporting and Analytics at Laivly since June 2017, Ryan also held the role of Research And Development Manager, focusing on the financial efficacy of development projects and statistical analysis of Key Performance Indicators. Prior to Laivly, Ryan worked at 24-7 Intouch from September 2010 to June 2024, where responsibilities included managing research and development, overseeing business process management, scoping internal processes, and leading project management for automation and process improvements. Additionally, Ryan held a Senior Analyst position, emphasizing financial and management reporting, payroll system implementation, and software maintenance. Ryan holds a Bachelor of Science degree in Mathematics and Statistics from The University of Winnipeg, completed in 2010.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.