Laivly
Scott Robertson has a diverse range of work experience. From 2012 to 2018, they worked at People Corporation as a Programmer Analyst and Development Team Lead, managing web-based projects and utilizing languages such as C# and SQL Server. Scott also had a period of self-employment as a Software Developer in 2012. Scott worked as the Lead Developer at Children's Camps International from 2009 to 2012, specializing in client-side Actionscript programming, network communication, and database interfacing. Additionally, they provided updates to the Bonus Ball scoreboard software as an independent contractor from 2010 to 2012. Scott also worked as an independent contractor at South Central Regional Library in 2009, focusing on the integration of Evergreen software and utilizing languages such as XUL, JavaScript, and XHTML. Scott is currently employed at Laivly since 2021, where they have held the role of Manager of Software Implementations and Operations, followed by their current position as Director of Implementations.
Scott Robertson attended Garden Valley Collegiate from 2001 to 2005, where they earned a High School Technical Education Diploma. Following this, they pursued their higher education at the University of Manitoba from 2005 to 2009. At the university, they obtained a B.C.Sc. Honours degree with a major in Computer Science.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.