Quincy Yip

Quincy Yip is an accomplished professional with extensive experience in customer experience and operations across various industries. Currently serving as the Director of Customer Experience and Marketing at Lalamove since October 2020, Quincy oversees call centre operations across Asia and the Americas and has successfully implemented customer-centric strategies that halved operational costs and significantly reduced abandoned contacts. Prior to this role, Quincy was the Director of Operations Planning and Services at Klook, where exceptional growth in call centres was achieved. Quincy's earlier experience at Cathay Pacific Airways spanned multiple managerial roles focused on aircraft deployment, profitability analysis, and strategic planning, showcasing strong leadership and operational expertise. Quincy holds a Bachelor of Science in International Relations from The London School of Economics and completed the Senior Executive Leadership Program at Stanford University.