Nirali Oza is a Senior Service Designer and Strategist dedicated to transforming healthcare through innovative solutions. With 15 years of experience in the field, they possess a unique background in medicine, having completed an MBBS. Currently, Nirali works at Langrand while holding previous roles at organizations such as Intermountain Healthcare and UCSF Health, focusing on service design and customer experience strategy. Their approach emphasizes human-centered design and actionable insights to enhance patient and provider interactions within the healthcare ecosystem.
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