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Mélissa Côté has extensive work experience in various roles and positions.
Currently, they hold the position of Vice-Présidente, opérations et produits at Lanla since June 2022.
Prior to that, they worked at PUBLITECH as the Director of Technology Development from April 2013.
Mélissa also worked as an Independent Consultant at Southwestern Compagny from November 2012 to February 2013.
Earlier in their career, Mélissa held the position of IT Director at efundraising within Time Inc. from September 2009 to February 2012.
Mélissa also worked at Fundraising.com as an IT Director from September 2001 to February 2012.
Mélissa'scareer began at Reader's Digest Association, where they served as an IT Director from an unspecified start date until 2009.
Mélissa Côté studied Informatique Industriel at Cegep Levis-lauzon from 1996 to 1999.
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Founded in 2002 by childhood friends Luc Brousseau and Christian Watier, Mont‑Saint‑Hilaire‑based Lanla specializes in measuring and managing the customer experience. Now a leading Quebec firm, Lanla comprises 60 employees and serves close to 100 major companies throughout the province. Whether revising a company’s strategy, updating servicestandards, developing a business culture centred on the customer experience, measuring the behaviour of customers in their natural environment (e.g., in store or online), or measuring the economic impact of customer experience‑related decisions, Lanla’s team of experts is unmatched.Lanla is expanding its services with the mobile platform Wizper™, an AI driven mobile app that analyzes and interpret satisfaction surveys, online reviews, social media posts, and operational data for retail businesses, restaurants, hotels, financial institutions, and service companies. Wizper™ generates detailed and actionable advice, alerts, and learning resources so that managers can improve both their customers’ experience and their company’s performance.