Marcel Medeiros

Marcel Medeiros is an experienced IT professional with a comprehensive background in technical support, network administration, and education. Beginning as Suporte Técnico at Ministério da Defesa, Marcel has held various roles, including Analista de Suporte at UFPB and FUNETEC-PB, and Professor at Colégio Anézio Araújo. Marcel's expertise extends to maintaining hardware and software, managing networks, and providing 2nd and 3rd level support at Prefeitura de Bayeux, where responsibilities included monitoring and administering Pfsense and Windows Servers. Currently, as Técnico Especializado em Redes at Lanlink Informática and CEO & Founder of AlphaTech Soluções em TI, Marcel specializes in network monitoring, incident response, and service management, showcasing proficiency with ITSM tools and ITIL best practices. Marcel holds a degree in Rede de Computadores from Centro Universitário de João Pessoa.