Felecia Smith

Felecia Smith serves as the Vice President of Member Experience at Lantern, where responsibilities include developing strategies and overseeing continuous improvement for the Member Service Center, managing over 200 employees and a significant budget. Prior to this role, Felecia held the position of Vice President of Service Delivery and Global Operations at Conduent, leading nationwide healthcare and benefit administration operations with a team of over 700 employees. Felecia's earlier experience at Xerox encompassed roles from Call Center Manager to Customer Service Representative, focusing on operational excellence and quality service delivery. Felecia holds a Bachelor of Arts degree from the University of North Carolina at Chapel Hill.