Lisa Raffaelli is a skilled Member Experience and Quality Leader in the healthcare sector, focusing on operational excellence, compliance, and client success. Currently serving as the Director of Learning, Development & Quality at Lantern, Lisa enhances quality metrics and develops training programs to improve customer satisfaction and team performance. With over 15 years of experience, Lisa has previously held key roles at Aon Hewitt and bswift, where they managed large teams and guided strategic initiatives to optimize customer service and engagement.
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